Effective Date: March 1, 2026 · Last Updated: March 1, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Encryptix ("Encryptix," "we," "us," or "our") governing your access to and use of our IoT fleet management platform, including the website (www.encryptix.io), dashboard (dashboard.encryptix.io), device agent software, APIs, and all related services (collectively, the "Services").
By creating an account, installing the Encryptix agent, or otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Services.
To use the Services, you must create an account through our authentication provider (Auth0). You must provide accurate and complete information during registration and keep your account information current.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us at support@encryptix.io if you become aware of any unauthorized access to or use of your account.
The Services support multi-tenant organization accounts. The individual who creates an organization is the initial administrator and is responsible for managing membership, permissions, and ensuring all Authorized Users comply with these Terms.
You must be at least 16 years of age (or the age of legal consent in your jurisdiction) to create an account. Accounts registered by automated methods (bots) are not permitted.
Encryptix provides an IoT fleet management platform that enables organizations to:
The specific features and limits available to you depend on your Subscription Plan.
Subject to your compliance with these Terms, Encryptix grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Agent software on Devices you own or control, solely for the purpose of using the Services in accordance with your Subscription Plan.
You may not:
We may release updates, patches, or new versions of the Agent from time to time. You are responsible for keeping the Agent updated on your Devices. We may discontinue support for older Agent versions with reasonable notice.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account at our sole discretion.
As between Encryptix and Customer, Customer retains all rights, title, and interest in and to Customer Data. Customer Data includes all device metrics, metadata, configurations, and other information submitted to or generated through the Services by Customer's Devices and Authorized Users.
You grant Encryptix a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely for the purposes of providing, maintaining, and improving the Services, and as otherwise described in our Privacy Policy.
We may create aggregated, anonymized, or de-identified data derived from Customer Data or your use of the Services ("Aggregated Data"). Aggregated Data does not identify you or your Devices. Encryptix may use Aggregated Data for any lawful business purpose, including analytics, benchmarking, and service improvement.
Upon written request, and subject to technical feasibility, Encryptix will make Customer Data available for export in a standard machine-readable format during the term of your subscription.
Upon termination of your account, Customer Data will be deleted in accordance with our Privacy Policy and applicable data retention periods. You may request earlier deletion by contacting support@encryptix.io.
The Services, including the Platform, Dashboard, Agent, APIs, documentation, branding, logos, and all related technology and content (collectively, "Encryptix IP"), are and remain the exclusive property of Encryptix and its licensors. These Terms do not grant you any right, title, or interest in the Encryptix IP except for the limited license rights expressly granted herein.
"Encryptix" and our logos are trademarks of Encryptix. You may not use our trademarks without our prior written consent, except as reasonably necessary to identify Encryptix as the provider of the Services you use.
If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Encryptix an irrevocable, perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation or compensation to you.
The Services are offered under various Subscription Plans, including a free tier and paid tiers. The features, device limits, and data retention periods for each plan are described on our website and Dashboard. We reserve the right to modify plan offerings and pricing at any time, with at least 30 days' advance notice for changes affecting existing paid subscribers.
The free tier allows monitoring of up to 5 Devices with limited data retention. The free tier is provided at our discretion and may be modified, limited, or discontinued at any time without notice. No service level commitments apply to the free tier.
All payments are processed through Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service. You authorize Encryptix and Stripe to charge your designated payment method on a recurring basis according to your billing cycle.
Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes, levies, and duties imposed by taxing authorities, excluding taxes based on Encryptix's net income.
Payments are non-refundable except where required by applicable law. No refunds or credits will be issued for partial billing periods, plan downgrades, or unused subscription time. If you believe you have been billed in error, contact support@encryptix.io within 30 days of the charge.
If payment fails or is overdue, we may suspend access to the Services after providing at least 7 days' written notice. Continued non-payment may result in account termination. We reserve the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
Encryptix may offer certain features, services, or access on a beta or early-access basis ("Beta Services"). Beta Services are provided "as is" without any warranty or service level commitment. We may modify or discontinue Beta Services at any time without notice. Your participation in any beta program may be subject to additional terms communicated at the time of enrollment.
Encryptix uses commercially reasonable efforts to maintain the availability of the Services. However, the Services may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or circumstances beyond our reasonable control.
We will use reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability.
Unless a separate Service Level Agreement (SLA) has been executed between you and Encryptix, no specific uptime guarantee is provided. Enterprise customers may contact support@encryptix.io to discuss custom SLA arrangements.
THE SERVICES, INCLUDING THE PLATFORM, DASHBOARD, AGENT, AND ALL RELATED TECHNOLOGY, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
ENCRYPTIX EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, ENCRYPTIX DOES NOT WARRANT THAT:
You acknowledge that the Services are not designed or intended for use in safety-critical systems, medical devices, nuclear facilities, aircraft navigation, or any application where failure could lead to death, personal injury, or severe environmental damage.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENCRYPTIX, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if Encryptix has been advised of the possibility of such damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENCRYPTIX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO ENCRYPTIX DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).
The limitations and exclusions in this section reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between you and Encryptix. The Services would not be provided without these limitations.
You agree to indemnify, defend, and hold harmless Encryptix, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Encryptix will promptly notify you of any claim subject to indemnification and provide reasonable cooperation in the defense of such claim. Encryptix reserves the right to participate in the defense of any claim at its own expense.
You may terminate your account at any time by contacting support@encryptix.io or through the Dashboard settings. Upon termination, your right to access the Services ceases immediately. Prepaid fees for the remainder of the billing cycle are non-refundable.
Encryptix may suspend or terminate your account immediately, with or without notice, if:
Upon termination:
We may suspend your access to the Services, in whole or in part, if we reasonably determine that suspension is necessary to protect the Platform, comply with law, or investigate a potential violation. We will make reasonable efforts to notify you and minimize the scope and duration of any suspension.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and notify you via email or a prominent notice on the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Services before the changes take effect.
We reserve the right to modify, update, or discontinue any part of the Services at any time. We will use reasonable efforts to provide advance notice of material changes that reduce the functionality of paid features. Discontinuation of a free or beta feature does not entitle you to any refund or compensation.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Arbitration shall be conducted in the English language by a single arbitrator. The arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU AND ENCRYPTIX AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
These Terms, together with the Privacy Policy and any applicable Subscription Plan terms or order forms, constitute the entire agreement between you and Encryptix regarding the Services and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
The failure of Encryptix to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Encryptix to be effective.
You may not assign or transfer these Terms or your rights under them without Encryptix's prior written consent. Encryptix may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without your consent.
Encryptix shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or third-party service provider outages.
Notices to Encryptix must be sent to support@encryptix.io. Notices to you will be sent to the email address associated with your account. Email notices are deemed received on the date sent.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable export control laws and regulations in your use of the Services.
The relationship between Encryptix and you is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
If you have questions or concerns about these Terms, please contact us:
Encryptix
Email: support@encryptix.io